Privacy Policy

Your Privacy Is Important To Boston United Home Services

Boston United Home Services values the trust of our customers and is dedicated to protecting the personal information shared with us. This Privacy Policy explains how information is collected, used, maintained, and safeguarded when you visit our website, contact our team, or request services. By using our website or communicating with us, you agree to the practices outlined in this policy.

Information We Collect

We may collect personal information when you contact us, request an estimate, schedule an appointment, or complete forms on our website. Information collected may include:

• Full name
• Phone number
• Email address
• Property address
• Requested service information
• Preferred appointment dates and times

In addition to information you provide directly, our website may automatically collect certain technical data, including browser type, device details, IP address, website activity, pages visited, and referral information. This data helps us maintain and improve website performance.

We may also retain records of phone calls, emails, text messages, and online inquiries for customer support, scheduling, service management, and administrative purposes.

How We Use Your Information

Boston United Home Services may use collected information to:

• Schedule and manage service appointments
• Respond to inquiries and service requests
• Provide estimates and service recommendations
• Send appointment confirmations and reminders
• Improve website functionality and user experience
• Maintain customer records
• Support customer service operations
• Enhance service quality and business performance

Provide occasional service notifications and maintenance information

The information we collect allows us to better serve homeowners seeking air duct, dryer vent, fireplace, and chimney services throughout our service areas.

Cookies And Website Technologies

Our website may use cookies and similar tracking technologies to improve site functionality and understand how visitors interact with our content. These tools help us analyze website traffic, improve navigation, and provide a more efficient browsing experience.

Most internet browsers allow users to manage cookie settings. Disabling cookies may affect certain website features and functionality.

Information Sharing

Boston United Home Services does not sell or rent personal information to third parties for advertising or marketing purposes.

Information may be shared with trusted service providers, scheduling software vendors, contractors, or business partners when necessary to support daily operations and deliver services. These parties are expected to maintain appropriate confidentiality and use information only for authorized business purposes.

We may also disclose information when required by law, legal processes, government requests, or when necessary to protect the rights, safety, property, or operations of our company, customers, or employees.

Reviews And Testimonials

Customers who voluntarily submit reviews, testimonials, comments, or feedback may have their submissions featured on our website, social media channels, or promotional materials. We do not intentionally publish private or sensitive information without consent.

Data Protection

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss.

While we take data security seriously, no online transmission or electronic storage system can guarantee complete security. Users acknowledge that internet communications always involve some level of risk.

Third Party Websites

Our website may contain links to external websites or resources. Boston United Home Services is not responsible for the content, privacy practices, security measures, or policies of third party websites.

We encourage visitors to review the privacy policies of any external sites they choose to visit.

Your Privacy Choices

You may opt out of promotional communications at any time by contacting our office or following the unsubscribe instructions included in applicable communications.

Where permitted by law, individuals may request access to, correction of, or deletion of personal information maintained by our company. Customers may also request placement on our internal Do Not Call list.

Updates To This Policy

Boston United Home Services may revise this Privacy Policy periodically to reflect changes in business operations, legal requirements, or technology. Updated versions will be published on this page with a revised effective date.